On Tuesday, November 18th, James Vacca (D-13), Chair of New York City Council’s Committee on Technology, will hold an oversight hearing to examine the future of 311’s numerous user-driven technologies, in addition to the administration’s collection and use of data collected from 311 platforms.
311 operates as the City’s single phone number for all non-emergency government information and services operating 24 hours a day, seven days a week. 311 can be accessed via phone, through an online web portal at nyc.gov, Facebook, Twitter, text message, or a 311 smartphone application.
Chairman Vacca has long advocated for city agencies to make better use of data and technology to improve citywide services and enhance New Yorkers’ quality of life. The committee hopes to learn about improvements to 311’s online user interface and mobile app, and how the administration internally analyzes 311 data to improve services and address wider public issues.
Nicholas O’Brien from the Mayor’s Office of Data Analytics (MODA), Joseph Morrisroe, Executive Director of 311, and civic technology advocates are scheduled to testify.
WHERE: 250 Broadway, New York, NY 10007
14th Floor Committee Room
WHEN: Tuesday, November 18th, 2014
TIME: 1:00 PM
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