Tech Chair Vacca Introduces Bill Allowing Constituents to Track 311 Complaints

New York, New York – James Vacca, Chair of the New York City Council’s Committee on Technology introduced legislation today requiring a change to the City’s 311 website to allow constituents to track the status of their complaints. Currently, New York City residents who call 311 to report issues in their neighborhoods do not have the option to log in and monitor their history of service requests, except those made through the 311 mobile application. If enacted, the bill would allow constituents to create online accounts to store and track complaints, regardless whether those requests were submitted by phone, website, social media or mobile app.

 

311 is New York City’s primary source of government information and non-emergency services.  Last year, 311 set a record with 28 million customer inquiries, representing the most annual customer contacts in its history. In November, the City launched a revamped 311 Mobile App, which allows tenants to file heat and hot water complaints from their mobile devices for the first time.

 

“311 sits on the pulse of our entire city. Enhancing 311 accountability improves services for millions of New Yorkers,” said Chairman Vacca.

 

Chairman Vacca has long advocated for city agencies to better use technology and data to improve citywide services and quality of life.